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FREQUENTLY ASKED QUESTIONS

Return and Exchange
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We want you to be happy and completely satisfied with your purchase, so we accept return and exchange:

  • Please note that we do not provide pick up services for returns and exchanges
  • Exchange allowed only once, 7 days after you received the items
  • The items should be returned in brand new condition, unused, unwashed.
  • Exchange for different size or color is allowed for the same style. All exchanges based on stock availability.
  • Return allowed for the defects or VEZZO sent the wrong items.
  • Product must be mailed for return within 7 days from the day it was received.
  • VEZZO will only process the exchange request when we has received the items.

Refunds
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  • VEZZO will accept refund request for wrong items or defective items sent.

CONTACT US

Store: Galeries Lafayette, Pacific Place, Level 1, Kota Jakarta Selatan
Office: VEZZO STUDIO, Citra Garden 2 Blok K1 No. 3-3A
Jl Kebahagiaan, Pegadungan, Kalideres, Jakarta Barat

LINE: @atvezzo
WhatsApp: +62 812-9988-0419
Email: [email protected]