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    FREQUENTLY ASKED QUESTIONS

    Return and Exchange
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    We want you to be happy and completely satisfied with your purchase, so we accept return and exchange:

    • Please note that we do not provide pick up services for returns and exchanges
    • Exchange allowed only once, 7 days after you received the items
    • The items should be returned in brand new condition, unused, unwashed.
    • Exchange for different size or color is allowed for the same style. All exchanges based on stock availability.
    • Return allowed for the defects or VEZZO sent the wrong items.
    • Product must be mailed for return within 7 days from the day it was received.
    • VEZZO will only process the exchange request when we has received the items.

    Refunds
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    • VEZZO will accept refund request for wrong items or defective items sent.

    CONTACT US

    Office: VEZZO STUDIO, Citra Garden 2 Blok K1 No. 3-3A
    Jl Kebahagiaan, Pegadungan, Kalideres, Jakarta Barat

    WhatsApp: +62 812-8003-8612
    Email: [email protected]